Terms of Service

Effective Date: 15 April 2026

By using the services of Primarius Concierge Services (“Company”, “we”, “us”), you (“Client”, “you”) agree to be bound by these Terms of Service. Please read carefully.

1. Our Role as Facilitator

We act solely as an independent coordinator and facilitator. We do not receive, hold, manage, or handle client investment funds or any payments for materials, contractors, or services. All payments are made directly by the Client to the respective suppliers, contractors, or transporters. We are not a party to any transaction between the Client and third-party suppliers.

2. Service Scope

Our services include supplier sourcing, price comparisons, procurement coordination, delivery coordination, project errands, photo/video verification, investment consultation, opportunity identification, partner verification, project coordination, and progress monitoring. Specific deliverables are defined in each service agreement or proposal.

3. Client Responsibilities

You must provide accurate, complete information for all requests. You are solely responsible for verifying the suitability of any supplier, contractor, or investment opportunity introduced by us. We recommend independent due diligence for high-value investments.

4. Payment Terms for Our Fees

Our service fees (e.g., supplier sourcing, procurement coordination %, monthly monitoring) are invoiced separately and are payable directly to us. Fees are due within 7 days of invoice unless otherwise agreed. Late payments may incur a 5% monthly interest charge.

5. No Guarantee of Results

We facilitate connections and coordinate logistics, but we do not guarantee project success, investment returns, delivery timelines set by third parties, or the quality of supplier goods. Any warranties or guarantees must be sought directly from the supplier or contractor.

6. Limitation of Liability

To the maximum extent permitted by Zimbabwean law, our total liability for any claim arising from our services shall not exceed the total fees paid by you to us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits or project delays caused by third parties.

7. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your direct transactions with suppliers, contractors, or transporters, or from your negligence in providing accurate information.

8. Termination

Either party may terminate a service agreement with written notice. Fees for work already performed (e.g., supplier sourcing, site visits) remain payable. We reserve the right to refuse service to any client who violates these Terms.

9. Governing Law

These Terms shall be governed by the laws of Zimbabwe. Any disputes shall be resolved through binding arbitration in Harare, unless otherwise agreed.

10. Changes to Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of the revised Terms.

Contact: legal@primarius.co.zw